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Home > Customer Care > Credit Cards > Grievance Redressal  

Credit Card Grievance Redressal


Level II

If your complaint is not resolved within 8 working days of your registering the complaint, you may approach the Head - Credit Cards between 10 a.m. to 6 p.m. from Monday to Friday and between 10 a.m. to 2 p.m. on Saturday.


Name & Contact Details



Head - Credit Cards

Smt. Sunita Parab
Tel no: 022- 6655 2263
FAX no: 022-6655 2676

IDBI Bank Ltd.
Customer Care Centre,
13th Floor, A Wing,
IDBI Tower,
WTC Complex,
Cuffe Parade,
Mumbai -400 005

Pan India

In case of non-receipt of reply within 13 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Level III, using your Complaint ID.
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