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Home > Customer Care > Credit Cards > Grievance Redressal  

Credit Card Grievance Redressal


 
You can register your grievance through our multiple channels viz. Customer Care, Branch Emails and Letters.

Please make sure that you provide us with the following details while registering a grievance with us. It will enable us to address your concern(s) in a holistic and timely manner.

    1. Your full name
    2. Your Credit Card Number
    3. Your contact details (address, telephone number and e-mail)
    4. Reference number of Transaction/Complaint ID, depending on your purpose of contact

If you have a grievance, please share with us through the Escalation Levels given as under –

Level I

You may file a complaint at the branch level/ call us/ write to us.

Option 1. Call our Customer Care and our executives would be glad to assist you.
                Bullet Toll Free numbers: 1800 425 7600
                Bullet Non Toll Free Number: +91-022 - 4042 6013

Option 2. Write to us at:
E-mail: idbicards@idbi.co.in (along with Complaint ID, your Credit Card number & contact number(s) in the Subject Line)

When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level II, using your Complaint ID.
 

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