IDBI Bank's “Go Mobile” App greatly enhances the customer’s banking experience through a simple and user friendly interface and also provides a wide range of features and services. The Mobile App gives a user, the flexibility to operate and transact on your account wherever you are and whenever you need it 24x7. A user can view their account statements or make a remittance on the go at their convenience, when at work or even while commuting. Checking the balance in your account, managing and scheduling utility bill payments, adding a top-up in your prepaid mobile phone or DTH account, paying VISA credit card bills or instantly transferring money from one bank account to another through IMPS (Immediate Payment Service) is now possible at the click of just a few buttons on your phone.
Banking through the IDBI Bank Go Mobile App not only saves your time or a visit to the Bank, but also reduces the risk of fraud. IDBI Bank uses sophisticated encryption technology for secure data transfer from your mobile phone to the Bank’s mobile banking server.
The following Key services can be now be easily accessed from your mobile handset:
- Account Balance Enquiry
- Account Statement Enquiries.
- Cheque Status Enquiry / Stop Payment.
- Cheque Book Requests.
- Fund Transfer between Accounts within the Bank and to other Banks (NEFT).
- Instant Funds Remittance through IMPS ( Immediate Payment Service)
- Utility Bill Payments.
- Mobile and DTH Recharge
Q1. Do I have to register for Mobile Banking channel to use the new Mobile Banking App?
A. Yes. One time Registration is required for Mobile Banking which provides you an option to select and access from all or either of the Mobile Banking access channels i.e. through SMS, USSD, Browser and Mobile App.
Q2 How do I register for Mobile Banking Channel?
A. Register Online through Net Banking or submit the Channel Registration Form (CRF) at the nearest IDBI Bank Branch.
Q3 How will I know that I am registered for Mobile Banking?
A On successful registration, you will receive a mobile banking activation message by SMS and Email on your registered mobile number / Email ID.
Q4 How do I activate and use the Mobile Banking App?
A Follow the simple steps mentioned below:
Step 1: Go to Google Play Store/ Apple Store and download the IDBI Bank “Go Mobile” App
Step 2: Visit www.idbibank.com from your desktop PC, click on 'Set Password Online' link and validate your Debit Card / PIN credentials
Step 3: Enable/Select the Downloadable App Channel and set a Temporary PIN
Step 4: From your mobile, click on the “Go Mobile” icon and select Activate button (a one-time activity)
Step 5: Use the Temporary PIN created online to generate your permanent 4 digit MPIN
Q5.What is the daily transaction limit for the Mobile App version?
A. The daily transaction (consolidated) limitof Rs. 25000/- per day will apply for all type of transactions initiated through under the Mobile App Channel. You have an option to enhance the daily limit by submitting a written request at the Branch.
Q6. What should I do if I am not able to login due to ‘Invalid Login Credentials’?
A. Please check, if you have Activated the App using the ‘Activate Button’ available on the login page of Mobile App.
Q7. Can I change my MPIN?
A. You may use the change MPIN option available on the home page (post login) to change your MPIN as and when required.
Q8. I have forgotten my MPIN, what should I do?
A. You will need to visit www.idbibank.com and follow the process as described in Q4 – Step 2, to instantly generate the MPIN.
Q9. What are the technical requirements of my mobile handset?
A. In order to avail of the Mobile Banking App facility, the user should have a GPRS or Wi-fi enabled (internet connectivity) mobile handset with the Android / iOS platform.
Q10. What are the charges for downloading the App or using the Mobile Banking App service?
A. Internet data charges may be levied by your respective service providers based on your usage and operator plans.
Q11. When do I have to generate the OTP?
A. For every new transaction or beneficiary addition you will be required to generate the OTP. This OTP is valid for 30 minutes only.
Q12. Will the Biller registrations / Beneficiaries added on the I-Net Banking Channel be visible on the Mobile Banking Channel?
A. Yes, all biller registrations / beneficiaries added on the existing I-Net banking channel will be visible on the mobile banking App channel and vice versa (except for third party beneficiary registrations within the Bank, which will also be made available in due course).
Q13. How do I transfer funds to another bank account?
A. You can transfer funds 24x7 and instantly through IMPS using IFSC & Account Number OR MMID & Mobile Number.
You can also use NEFT fund transfer 24x7 however NEFT remittance requests received after the cut-off timing, will be executed only on the next working day.
Q14. Can I use Mobile Banking App anywhere from India or abroad?
A.Yes, you need to have an active GPRS/Wi-fi connection to use the Mobile Banking App.
Q15. What if I want to change my mobile phone device?
A. To use the Mobile Banking Application on your new device, you will have to re-download the application on your new handset and follow the steps mentioned for activating the App (Q3).
Q16. What if I change my mobile number?
A. Visit the nearest IDBI Bank to update your new mobile number. Please note that you will be able to use the same MPIN to login however the OTPs will not be sent to your new mobile number till it is updated with the Bank.
Q17. Can I use Mobile Banking App from any mobile?
A. It is advisable to use this facility from your own Mobile. Please note that you cannot use this App on 2 different mobiles. In order to use the App on a different mobile, you will have to follow the activation process again.
Q18. How do I terminate this service?
A. To terminate this service, you need to visit ‘Set Password’ link available on our website to disable the Downloadable App channel and delete the App from your mobile handset or you may temporarily de-activate the service by selecting the De-Activate option under the “ More” option.
Q19. How secure is the Mobile Banking App?
A.IDBI Bank Go Mobile App is a highly secured platform and requires Two- Factor authentication in the form of a dynamic OTP for each and every transaction.The MPIN created by you, is securely encrypted on your mobile handset. No account information or any other account sensitive credentials is stored on your mobile phone, making it completely safe and secure.