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Home > Customer Care > Banking Complaints

Banking Complaints

Tier II

IIf your complaint is not resolved satisfactorily within 8 working days of your registering the complaint, you may approach the appointed Grievance Redressal Officers as specified below between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :

Sr. No. Designated as Name & Contact Details Office Zonal Office Jurisdiction For escalation, click here
1 Grievance Redressal Officer
Shri. Kumar Neel Lohit  General Manager & GRO 
Tel no: 011-23752724 
Email Id: gronorth1@idbi.co.in
North I Zone
Indian Red Cross Society Building, 1, Red Cross Road,  Post Box Num 231, New Delhi 
Pin: 110001
Delhi Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand
2 Shri Mahendra Ramabhai Patel 
General Manager & GRO 
Tel No: 0172-5059302
Email Id: gronorth2@idbi.co.in
North II Zone
SCO 72-73,
Sector 17 – B,
Pin: 160017
Chandigarh Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir

Shri Trilok Sharma
General Manager & GRO
Tel No: 033 - 22806780
Email Id: groeast1@idbi.co.in

East I & NE Zone 
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal 
Pin: 700017
 Kolkata West Bengal, Bihar, North East States
4 Shri. Anirudha Behera
General Manager & GRO
Tel No: 0674-2541655
Email Id: groeast2@idbi.co.in
East II Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar , Odisha
Pin: 751022
Bhubaneswar Odhisa, Jharkhand, Chhattisgarh
5 Shri Narasimhan Venkatesh
General Manager & GRO
Tel No: 022 - 61279262
Email Id: growest1@idbi.co.in
West I Zone
4th Floor, IDBI Tower, Plot No C-7, G Block, Opp NSE, Next To SBI, BKC, Bandra (E), Mumbai 
Pin: 400051
Mumbai Mumbai, Pune
6 Shri Sanjay Deshpande
General Manager & GRO
Tel No: 0712-6605119
Emial Id: growest2@idbi.co.in
West II Zone 
Gupta House,
Plot no 1,
Ravindra Nath Tagore Marg, Civil Lines, Nagpur
Pin: 440001
Nagpur Maharashtra (Excluding Mumbai and Pune), Goa
7 Smt. Nita Chowdhry
General Manager & GRO
Tel No: 079-66072806
Email Id: growest3@idbi.co.in
West III Zone 
IDBI Complex,
Lal Bungalows,
Off CG Road,
Pin: 380006
Ahmedabad Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
8 Shri R. Ramesh
General Manager & GRO
Tel No: 044 - 22202124
Email Id: grosouth1@idbi.co.in
South I Zone 
3rd Floor, Khivraj Complex – I,  480, Anna Salai, Nandanam, Chennai,
Tamil Nadu 
Pin: 600035
Chennai Tamil Nadu, Kerala, Puducherry and Andaman & Nicobar
9 Shri Varughese A.S.
General Manager & GRO 
Tel No: 080-67990050 
Email Id: grosouth2@idbi.co.in
South II Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka
Pin: 560027
Bangalore Andhra Pradesh, Karnataka

In case of non-receipt of reply within 13 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Tier III, using your Complaint ID.

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