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FAQ > Gold Debit Card FAQ

FAQ's about Gold Debit card -IDBI Bank Gold Debit card FAQ's


   

Q1

What are the charges for the IDBI Bank Gold Debit Card?

 

There is an annual fee of Rs. 220 inclusive of Service tax for the IDBI Bank Gold Debit Card. However, please refer to schedule of facilities (SOF) of your account for details of service charges / fee.

Q2

Where can I use my IDBI Bank Gold Debit Card? 

 

Location

Domestic

International

Transaction type

All IDBI Bank ATMs

Over 1660

 Not Applicable

For all ATM transactions

Shared Network ATMs

Over 1 lakh

Over 18 lakh

For Balance Inquiry & Cash withdrawal

Merchant Locations

Over 5.70 lakh

Over 29 million

For purchases

Merchant Locations

Cash at POS facility

-

Cash Withdrawal max. Rs -1000/- per day per card

Q3

What if my IDBI Bank Gold Debit Card is lost or stolen?

 

If your IDBI Bank International Debit-cum-ATM Card gets lost/stolen, you are protected from fraudulent charges from the moment you report the loss to the Bank.
If your card is lost/stolen in India you have the following options:
Call 1-800-22-6999 (24-hour toll-free number) immediately and report the loss. If you do not have access to the above number, then call our Phone Banking Centre. For MTNL / BSNL Customers call: 1800-22-1070 and for Other Customers call: 1800-200-1947. Your Debit Card will be deactivated immediately to prevent misuse.
If your card is lost/stolen while you are overseas please call 022-66937000 or you can also call the Visa/ MasterCard Global Emergency help line numbers hosted on their website.
It is also advisable that you report the loss in writing to the Bank at the address/fax number, which will be communicated, to you by the Phone Banking executive. Additionally, you must report the loss/theft of the Card to the nearest local police authorities, and forward a copy of the FIR to the Bank.

Q4

Are there any charges for using the IDBI Bank Gold Debit Card?

 

Charges for use at merchant locations:
There are no transaction charges for using the card at a Merchant location in India. However,for international transactions (ATM & POS both), there will be cross currency mark up of 3.5%.  
For a transaction slab of Rs.400 – Rs.2000/- surcharge will be waived. However, at railway merchants surcharge at 2.5% of the transaction value will be levied as per industry practice.
ATM Usage Charges **

Transaction

Cash Withdrawal & Balance Inquiry

IDBI Bank  ATMs

NIL

Domestic Visa / Plus or MasterCard ATM

For Savings A/c Customers
First 5 Financial/Non-Financial* transactions per month- FREE
Thereafter, Cash Withdrawal: Charge of Rs. 20/- per transaction
Balance enquiry: Rs 8/- per transaction

For Current A/c Customers – Chargeable from first transaction

      Cash Withdrawal: Rs. 20/- per transaction
Balance enquiry: Rs 8/- per transaction

International Visa / Plus or MasterCard ATM

For –
Cash Withdrawal:Rs 140/- per transaction
Balance enquiry: Rs 30/- per transaction

*Financial Transaction (Cash withdrawal)  & non-financial Transaction (Balance Enquiry, PIN Change & Mini statement)
**Please refer to schedule of facilities (SOF) of your account for details of service charges / fee.

Q5

How can I get the IDBI Bank Gold Debit Card?

 

Open a Savings/Current Account  with IDBI Bank and get your Gold Debit-cum-ATM Card. In case you already have an account with us and would like to apply for Gold Debit Card, please submit the Channel registration form at your nearest branch.

 
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