Home Personal Banking Corporate Banking MSME Banking Agri Banking NRI Banking Customer Care
A-   A   A+  
   Home     About Us     Investor     IDBI Group     CSR    Careers     Contact Us    Search
Hindi
  Net Banking Login
Frequently Asked Questions
Home Loan FAQ
Personal Loan FAQ
Super Savings Account FAQ
World / Global Currency Card FAQ
Fixed Deposits FAQ
Loan Against Property FAQ
Gold Debit Card FAQ
International Debit Cum-ATM Card FAQ
Cash Card FAQ
Kids Card FAQ
Gift Card FAQ
Platinum Card FAQ
Phone Banking FAQ
Corporate Payroll Account FAQ
Money Transfer Services FAQ
Portfolio Investment Scheme FAQ
ASBA IPO Payment Option FAQ
FAQs on ATM Usage
FAQ on Paymate
 
FAQ > International Debit Card FAQ

FAQ's about International Debit card-IDBI Bank International Debit Card FAQ's


   

Q1

What is a Debit Card?

 

A Debit Card is a card that gives you online access to your Bank Account. The IDBI Bank International Debit-cum-ATM Card allows you to purchase goods at Merchant Establishments and also gives you the freedom to withdraw cash from ATMs in India and abroad. You can also use your Debit Card online for shopping, booking air/rail/movie tickets & utility bill payments.

Q2

What is the difference between a Debit Card and a Credit Card?

 

A Debit Card is a buy now, pay now option while a Credit Card is a buy now, and pay later option. Therefore with a Debit Card there is no monthly repayment and hence no interest is charged. A Debit Card gives you all the convenience of a Credit Card and helps you regulate your spending.

Q3

What is the mode of payment for Debit Card?

 

There are no monthly outstanding in the case of Debit Card. Your account will be instantly debited to the extent of purchases made or the amount withdrawn from ATMs on the Debit Card.

Q4

What are the benefits of being a Debit cardholder?

 

The main benefit of being a Debit cardholder is that you enjoy unparalleled access to your account whenever you want, wherever you go. Besides, you can control your finances since the balance in your account determines your spending limit. Benefits of the IDBI Bank International Debit-cum-ATM Card are:

       Bullet Avail of fabulous discounts at Merchant Establishments
       Bullet Loyalty points on usage at Point of Sale terminals (including online transactions)
       Bullet Insurance Cover on Debit Cards to mitigate financial losses.

Q5

Where can I use my Debit Card?

 

Location

Domestic

International

Transaction type

All IDBI Bank ATMs

Over 1660

 Not Applicable

For all ATM transactions

Shared Network ATMs

Over 1 lakh

Over 18 lakh

For Balance Inquiry & Cash withdrawal

Merchant Locations

Over 5.70 lakh

Over 29 million

For purchases

Merchant Locations

Cash at POS facility

-

Cash Withdrawal max. Rs -1000/- per day per card

 

Q.6

Which outlets will accept my Debit Card?

 

Your Visa Electron/ Visa Flag and MasterCard Debit Card is accepted at:

       Bullet All Merchant Establishment displaying the Visa Electron/ Visa Flag  http://www.idbi.com/images/debitcard_visa.jpg http://www.idbi.com/images/debitcard_visa2.jpg and MasterCard Logo http://www.idbi.com/images/MasterCard_logo.jpg

       Bullet All ATMs displaying the Visa /PLUS  http://www.idbi.com/images/debitcard_plus.jpg logo and MasterCard logo http://www.idbi.com/images/MasterCard_logo.jpg

Note: Your IDBI Bank International Debit-cum-ATM Card can be used for making Online payments/Purchases through the Internet only with an additional Second Factor Authorization (as mandated by RBI).  

Q7

What are the annual charges for the IDBI Bank International Debit-cum-ATM Card?

 

This card is being offered at a special discounted price of Rs. 110/- inclusive of S.Tax per annum which is free for first year and chargeable second year onwards. However, please refer to schedule of facilities (SOF) of your account for details of service charges / fee.

Q8

What is the procedure to be followed in case my Debit Card is lost or stolen?

 

If your IDBI Bank International Debit-cum-ATM Card gets lost/stolen, you are protected from fraudulent charges from the moment you report the loss to the Bank.
If your card is lost/stolen in India you have the following options:
Call 1-800-22-6999 (24-hour toll-free number) immediately and report the loss. If you do not have access to the above number, then call our Phone Banking Centre. For MTNL / BSNL Customers call: 1800-22-1070 and for Other Customers call: 1800-200-1947. Your Debit Card will be deactivated immediately to prevent misuse.
If your card is lost/stolen while you are overseas please call 022-66937000 or you can also call the Visa/ MasterCard Global Emergency help line numbers hosted on their website.
It is also advisable that you report the loss in writing to the Bank at the address/fax number, which will be communicated, to you by the Phone Banking executive. Additionally, you must report the loss/theft of the Card to the nearest local police authorities, and forward a copy of the FIR to the Bank.

Q9

What are the transaction charges for using the Debit Card?

 

       Bullet There is no charge if the card is used at an IDBI Bank ATM
       Bullet There are no transaction charges for using the card at a Merchant location in India. However, for international transactions (ATM & POS both), there will be cross currency mark up of 3.5%. However, for use at Petrol pumps/outlets, a surcharge of 2.81% of the purchase value shall be applicable as per industry standards. For railway transactions, the surcharge will be levied at 2.5% of the transaction amount plus taxes as applicable.

       Bullet Transaction Charges at other Bank ATMs:

For Savings A/c Customers
First 5 Financial/Non-Financial* transactions per month- FREE
Thereafter, Cash Withdrawal: Charge of Rs. 20/- per transaction
Balance enquiry: Rs 8/- per transaction

For Current A/c Customers – Chargeable from first transaction

Cash Withdrawal: Rs. 20/- per transaction
Balance enquiry: Rs. 8/- per transaction

Charges at International ATM locations
Cash Withdrawal – Rs. 140 per transaction**
Balance Inquiry – Rs. 30 per transaction**

*Financial Transaction (Cash withdrawal)  & non-financial transaction (Balance Enquiry, PIN Change & Mini statement)
**Please refer to schedule of facilities (SOF) of your account for details of service charges / fee.

Q10

How many accounts can I link to my Debit Card?

 

You can link up to 4 accounts to your Debit Card.  

Q11

Do I have to pay any charges for the replacement of my lost/stolen Debit Card?

 

There is a charge of Rs. 110 inclusive of S.tax for replacement of a lost/stolen card.

Q12

Are there any daily limits for use of my card at ATMs?

 

For your security we have daily limits on the use of the card at ATMs and Merchant Locations.

Limit Per Day / Per Card

ATMs

Rs. 25,000/-

POS

Rs. 25,000/-

Note: Limits are per day and per card. Limits are subject to the available balance in your account. Please refer to the daily limits as mentioned in schedule of facilities (SOF) of your account.

Q13

What is the validity period of my Debit Card?

 

The Debit Card is valid for a period of 5 years from the date of issue of the card which is marked on the card front.

Q14

Can I make part payment with my Debit Card and the balance through a Credit Card of a different Bank?

 

You can request the Merchant Establishment to charge your purchase as two separate transactions. The transaction on your Debit Card will be valid as long as the available balance in your account covers it. (Daily Limits are applicable).

Q15

Can I exceed my credit limit?

 

There is no credit limit; you can only make purchases/withdrawal up to the available balance in your account (Daily Limits on the card are applicable).

Q16

 Can I access uncleared funds?

 

No. Only cleared funds available in your account can be accessed through your Debit Card.

Q17

Do I need to retain a copy of my charge slip?

 

It is recommended to retain a copy of your charge slip and verify it against your account statement.

Q18

How do I obtain a Debit Card?

 

Open a Savings/Current Account* with IDBI Bank today and get an International Debit-cum-ATM Card.
Note:* Conditions apply

Q19

How do I activate my card?

 

In order to safeguard your interests the Bank will be sending you an inactive Debit Card and will be sending your PIN separately. Your Card will get activated on its 1st use at any Bank ATM.

Q20

Can I get an additional card?

 

Additional cards are available to Joint Account holders. However, the operating instructions on the account should allow for financial transactions to be conducted by the Joint Account holders.

 
Home | Top
Service Charges : Domestic Interest Rates : NRI Interest Rate
Disclaimer : webmaster : Site Map : RBI : RTGS : FAQ Up Arrow Policies - Privacy : Hyperlink : Copyright : Screen Reader Access