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Bill Payment FAQs
Q1
What is AutoPay?
 
Give us your bill details and we will pay the bills for you every month from your account. You can set a standing payment instruction with an upper limit and the bills under this limit will get paid automatically from your account.

AutoPay is available only for View & Pay (Presentment) type of billers. You are alerted by way of an email when your bill is due for payment. The bills get paid on the due date from your account.

   
Q2
How do I register for a biller? How long does it take?
 
You can register for a biller online by logging into Internet Banking. Locate your biller, it will either be under the list of biller for 'View and Pay' or 'Pay At Once' category or both. Select your utility biller, and add your biller details. Create your personal list of payees or billers for whom you wish to make payments. The bills would be presented online, in the next billing cycle for your billers, after verification of your registration details by the billers.

For 'View and Pay' type of billers the AutoPay instructions can be made while registering the biller.

Alternately, you can also register your billers by downloading the 'Electronic Bill Presentment and Payment form' from the site or pick it from any of our branches. Click here to download the channel registration form.

After filling in the biller details and signing the form,send it to us at:

Internet Banking cell, IDBI Bank Limited,
Plot 82/82, Road 7,Street 15,Andheri(E), Mumbai -93 or
Drop it at any of our branches or ATMs.

   
Q3
What is Hot Payment?
 
Hot Payment is the facility to make a bill payment instantly. Your account is debited at once and the payment is sent to the biller the next working day.
   
Q4
When is my scheduled payment processed ?
 
Your scheduled payment is processed on the specified scheduled date. Your payment is sent to the biller on the next working day. Please note that the Schedule Payment facility is available only for payments through Internet Banking.
   
Q5
Can I cancel a scheduled payment? What are the charges?
 
Yes! You can cancel a scheduled payment from the Scheduled Payment option under the Bill Payment section of Internet Banking. However if you have set up a recurring payment schedule for a 'Pay At Once' (Payment Type) biller, cancelling a scheduled payment would cancel all subsequent payments for that recurring schedule as well and not just a specific single payment. Scheduled payments can only be cancelled before 8:30 p.m. of the scheduled day.
   
Q6
Should the scheduled date I give be the date the payment is actually due?
 
It is advisable that the scheduled date you give be at least 2 working days before the due date, since it takes the biller a couple of days to update their records with the electronic payment received from the Bank.
   
Q7
What if I don't have enough money to cover a scheduled transfer?
 
If you do not have enough money in your account your scheduled payment will not be made. It will reflect as a “failed payment” in your past payments. However, you can reschedule the payment for any other date before the due date after funding your account.
   
Q8
How do I cancel AutoPay?
 
You can alter your AutoPay instructions through Internet Banking. If you wish to cancel or change only a single instruction and not the standing AutoPay instruction, you can change that particular scheduled payment option after it has been auto-scheduled, and before the due date for that bill.
   
Q9
Can I make payments after the due date or can I pay my bill in multiple transaction?
 
Most billers do not allow the facility to make part payments and do not accept payments after the due date especially 'View and Pay' (Presentment type) of billers. However, 'Pay At Once' type of billers only do accept part payments and payments after due-date.
   
Q10
Is there an amount limit for paying a bill?
 
If you do not have enough money in your account your scheduled payment will not be made. It will reflect as a 'failed payment' in your past payments. However, you can reschedule the payment for any other date before the due date after funding your account.
   
Q11
Can I pay somebody else's bill?
 
It is possible to pay the bill of any person from your account by registering the bill details.
   
Q12
Will I still receive my paper bill?
 
You will continue to receive your physical bill as always even after registering for the service with us.
   
Q13
Will I be charged for using this facility?
 
The facility of bill payments comes free of cost to the customer.
   
 
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