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Q1 |
What
is AutoPay?
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Give us your
bill details and we will pay the bills
for you every month from your account.
You can set a standing payment instruction
with an upper limit and the bills
under this limit will get paid automatically
from your account.
AutoPay is available only for View
& Pay (Presentment) type of
billers. You are alerted by way
of an email when your bill is due
for payment. The bills get paid
on the due date from your account. |
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Q2 |
How
do I register for a biller? How long
does it take?
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You can register
for a biller online by logging into
Internet Banking. Locate your biller,
it will either be under the list of
biller for 'View and Pay' or
'Pay At Once' category or both. Select
your utility biller, and add your
biller details. Create your personal
list of payees or billers for whom
you wish to make payments. The bills
would be presented online, in the
next billing cycle for your billers,
after verification of your registration
details by the billers.
For 'View and Pay' type of
billers the AutoPay instructions
can be made while registering the
biller.
Alternately, you can also register
your billers by downloading the
'Electronic Bill Presentment and
Payment form' from the site or pick
it from any of our branches. Click
here to download the
channel registration form.
After filling in the biller details
and signing the form,send it to
us at:
Internet Banking cell, IDBI Bank
Limited,
Plot 82/82, Road 7,Street 15,Andheri(E),
Mumbai -93 or
Drop it at any of our branches or
ATMs. |
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Q3 |
What
is Hot Payment?
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Hot Payment
is the facility to make a bill payment
instantly. Your account is debited
at once and the payment is sent to
the biller the next working day. |
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Q4 |
When
is my scheduled payment processed
?
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Your scheduled
payment is processed on the specified
scheduled date. Your payment is sent
to the biller on the next working
day. Please note that the Schedule
Payment facility is available only
for payments through Internet Banking. |
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Q5 |
Can
I cancel a scheduled payment? What
are the charges?
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Yes! You can
cancel a scheduled payment from the
Scheduled Payment option under the
Bill Payment section of Internet Banking.
However if you have set up a recurring
payment schedule for a 'Pay At Once'
(Payment Type) biller, cancelling
a scheduled payment would cancel all
subsequent payments for that recurring
schedule as well and not just a specific
single payment. Scheduled payments
can only be cancelled before 8:30
p.m. of the scheduled day. |
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Q6 |
Should
the scheduled date I give be the date
the payment is actually due?
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It is advisable
that the scheduled date you give be
at least 2 working days before the
due date, since it takes the biller
a couple of days to update their records
with the electronic payment received
from the Bank. |
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Q7 |
What
if I don't have enough money to cover
a scheduled transfer?
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If you do not
have enough money in your account
your scheduled payment will not be
made. It will reflect as a “failed
payment” in your past payments.
However, you can reschedule the payment
for any other date before the due
date after funding your account. |
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Q8 |
How
do I cancel AutoPay?
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You can alter
your AutoPay instructions through
Internet Banking. If you wish to cancel
or change only a single instruction
and not the standing AutoPay instruction,
you can change that particular scheduled
payment option after it has been auto-scheduled,
and before the due date for that bill. |
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Q9 |
Can
I make payments after the due date
or can I pay my bill in multiple transaction?
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Most billers
do not allow the facility to make
part payments and do not accept payments
after the due date especially 'View
and Pay' (Presentment type) of billers.
However, 'Pay At Once' type of billers
only do accept part payments and payments
after due-date. |
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Q10 |
Is
there an amount limit for paying a
bill?
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If you do not
have enough money in your account
your scheduled payment will not be
made. It will reflect as a 'failed
payment' in your past payments. However,
you can reschedule the payment for
any other date before the due date
after funding your account. |
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Q11 |
Can
I pay somebody else's bill?
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It is possible
to pay the bill of any person from
your account by registering the bill
details. |
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Q12 |
Will
I still receive my paper bill?
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You will continue
to receive your physical bill as always
even after registering for the service
with us. |
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Q13 |
Will
I be charged for using this facility?
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The facility
of bill payments comes free of cost
to the customer. |
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