|You can register your grievance through our multiple channels viz. Customer Care, Branch Emails and Letters.
Please make sure that you provide us with the following details while registering a grievance with us. It will enable us to address your concern(s) in a holistic and timely manner.
1. Your full name
2. Your Credit Card Number
3. Your contact details (address, telephone number and e-mail)
4. Reference number of Transaction/Complaint ID, depending on your purpose of contact
If you have a grievance, please share with us through the Escalation Levels given as under â€“
You may file a complaint at the branch level/ call us/ write to us.
Option 1. Call our Customer Care and our executives would be glad to assist you.
Toll Free numbers: 1800 425 7600
Non Toll Free Number: +91-022 - 4042 6013
Option 2. Write to us at:
E-mail: firstname.lastname@example.org (along with Complaint ID, your Credit Card number & contact number(s) in the Subject Line)
When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level II, using your Complaint ID.