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Home > Customer Care > 24 X 7 Care

24 X 7 Care | Phone Banking Service


At IDBI Bank, we endeavor to raise the bar to meet the rising requirements of our customers, by providing quality services to suit varied banking needs. This is yet another, technology and customer centric step in that direction. Phone Banking is a telephone banking service that gives information about your accounts on a 24 *7 basis from anywhere, at any time. It facilitates resolution of customer queries, complaints and selected service requests without visiting branch Channel. It also provides you with information about other products and services of the Bank.

These services may be availed through the IVR (Interactive Voice Response) or by speaking to our Phone banking Executives. IVR is a self-service option for customers to access their Banking/loan/demat account details, using their Customer ID and Telephone Personal Identification Number (T-PIN)



Benefits

Bullet 24 hours online phone banking services – accessible from anywhere, anytime.

Bullet You can avail various services through our Call centre viz. account balance, account transaction details, request for your cheque book, statement, stop payment of single cheque ( with FIN access), funds transfer (with FIN access), resolve your queries and grievances.

Bullet This service is absolutely Free.


How to Avail Phone Banking Services

To avail these services customers can call Phone Banking and generate their 4-digit Telephone Personal Identification Number (TPIN)#. The TPIN needs to be changed during first time usage. TPIN generated through Call Centre will have enquiry access only. For availing transaction services such as Funds transfer, Bill payment, Stop Payment , FD, DD Request, through Phone Banking, customer needs to fill and submit Financial access form at the branch. By filling up the form customer will get access to both enquiry and transaction services through Phone Banking. Financial access form is available under forms section.

#Pls note, online TPIN through Phone Banking can be generated only for accounts eligible for Phone Banking services.

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